Practically 3 months after launching their botched app replace, Patrick Spence has lastly issued an apology for what occurred and shared a timeline for getting the remaining points resolved.

Firstly, let me say that I do know lots of people have been negatively affected by the Sonos app replace. If that’s you, I’m sorry and I perceive your frustration. I’d be livid if I dropped a bunch of cash on one thing that I couldn’t get to work correctly too.

However as a brand new Sonos person, I’m loving my Sonos merchandise to this point and don’t actually use the app. Thus far, my expertise of utilizing our Sonos Arc and Sub is both when watching TV or when interacting with Alexa for one thing like Amazon Music.

It really works seamlessly and I’ve no complaints in any way.

However seeing all the complaints from different Sonos customers has triggered me somewhat nervousness as as to whether or not I made the proper determination to purchase in to the Sonos ecosystem within the first place.

In my thoughts, seeing the assertion from the CEO and seeing the publicly-shared timeline to repair the remaining points provides me confidence that they’re attempting to make things better and can attempt to do the proper factor by their prospects sooner or later.

For that, I’m grateful.

I additionally must marvel why it’s taken the CEO so lengthy to make an announcement like this and to present readability to the group concerning the timeline of future adjustments. I ponder in the event that they’ve seen a decline in gross sales and it is a determined try and arrest that decline.

I don’t know, I’m simply speculating right here, however it’s one thing I’m inquisitive about.

Are you a Sonos person? Have you ever been impacted by the app replace?

Let me know what you make of all this.

For those who’re out there for some Sonos merchandise, that is what I’ve in my dwelling:

Sonos Arc Soundbar https://amzn.to/3VUk3TF (affiliate hyperlink)

Sonos Sub Gen 3 https://amzn.to/4eA7mEU (affiliate hyperlink)